Boehringer Ingelheim RCV GmbH & Co KG

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Regional Customer Experience Manager (m/f/d)

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Regional Customer Experience Manager (m/f/d)


Ein Ort des Wachstums
Job-ID: 216535
Job level: Experienced
Functional area: Marketing & Market Access
Schedule: Full-time

The Customer Experience (CX) Manager (m/f/d) is a core role mainly responsible for translating our global digital marketing strategy to ROPU, adjust and implement it in close internal collaboration. In this role, you will ensure the optimal implementations of new technologies, follow the performance of platforms and channels, deliver insights, and provide guidance and support to OPUs. You will work with close collaboration with regional brand teams understand TA's needs and provide clear guidance in regard to the relevant channels.

Tasks & responsibilities
  • Implement digital marketing strategy based on Go-to-Market global framework
  • Ensure availability of all channels, platforms at the OPU's and permanently enhance/optimize customer/user experience with collaboration with local CX managers
  • Ensure customer insight management providing regional brand teams with adequate input regarding customer insights
  • Contribute to the change management process related to digital transformation, e.g. by developing and implementing training and engagement initiatives
  • Identify, assess, communicate and get buy in for innovative ideas, solutions and products related to digital marketing

  • Profound experience as Digital Marketing Generalist with hands-on digital implementation experience within pharma or digital agencies
  • Great digital savvy paired with project management skills and mind-set
  • Experienced working in cross-functional teams and complex environment 
  • Business fluency in oral and written English is required

Your Benefits
  • Position specific training opportunities for your personal and professional growth
  • Comprehensive health promotion, sustaining your health in the best possible way
  • Additional off-days (bridge-days) for more leisure time
  • Company pension scheme, because your future matters
  • Staff restaurant with a variety of lunch options for your daily well-being

We offer an attractive salary package in line with your qualification, experience and individual competencies. The base pay is composed of a market oriented excess payment and the respective amount according to the Austrian collective agreement (at least € 60,000 gross per year/full-time).


  • Breakthrough therapies and innovative healthcare solutions for both humans and animals
  • As a family owned company, we take the long view and stand for stability and sustainability
  • Talented and ambitious teams, living innovation and growing together
  • 50,000 employees globally, 2,600 in Vienna

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

Want to learn more? Visit


We will continue to hire talented people and we look forward to receiving your applications. For applicants, virtual video interviews will initially take place. During the limited in-person interviews we still have during this time, we pay special attention to distance and the recommended hygiene rules. We warmly welcome new employees to our 3-day onboarding event, which takes place in the form of an online event.


By uploading your application documents via our application portal we can treat your data confidentially and in compliance with the GDPR.

Ready to contact us? Do you have any additional questions about the position? Your HR Recruiting Manager for this position is Vogel Matthäus.

On our career site you will find many interesting facts about us as an employer as well as information about the application process or our diverse divisions. Take a look behind the scenes and get an insight into our day-to-day business.

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Regional Customer Experience Manager (m/f/d)

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