Representative Customer Service

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S develops and produces leading-edge interconnect technologies for key digital industries: mobile devices, automotive & aerospace, industrial, medical and high-performance computing for AI applications. With production sites in Austria (Leoben, Fehring), China (Shanghai, Chongqing), Malaysia (Kulim), India (Nanjangud) and a European competence center for R&D and IC substrate production in Leoben, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference. To enhance our successful Customer Service & Success Teamin San José (CA), we are looking for a passionate

Representative Customer Service

In this role, you serve as the primary point of contact for your assigned customers, overseeing the full Lead-to-Order (L2O) process and managing all commercial requests in accordance with AT&S guidelines.

Your Responsibilities

• Manage and grow a portfolio of small-business customers, overseeing the full Lead-to-Order (L2O) and Order-to-Cash (O2C) cycle.
• Execute the end-to-end L2O process to ensure timely, accurate quotations, orders, and fulfillment.
• Serve as the primary commercial contact, handling pricing, quotations, and customer communication for internal and external stakeholders.
• Coordinate cross-functionally with Sales, Logistics, Engineering, and other teams to ensure feasibility, data accuracy, and customer satisfaction.
• Maintain SAP master data and external customer platforms (e.g., JIRA, ARIBA) while supporting commercial activities such as price reviews, credit checks, KPI tracking, and continuous improvement initiatives.

Your Profile

• College degree or equivalent professional experience.
• At least 3 years in customer service, commercial operations, or sales support, ideally in a B2B or manufacturing environment.
• Working knowledge of SAP (especially SD and CRM) and familiarity with customer platforms such as JIRA or ARIBA.
• Strong analytical skills with proficiency in Excel and Power BI.
• Excellent communication and organizational abilities, a proactive customer-focused mindset, and fluency in English; additional languages are an advantage.

Our Offer

• Personal and professional growth opportunities in a multinational, dynamic growth company.
• Chance to actively contribute to AT&S' success in terms of quality and to shape our relationship level.
• Opportunity to deal with a variety of global customers and a multicultural team.
• Attractive and competitive compensation package.

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. For this position we offer a salary of $60.000 - $80.000 gross annual (depending on experience). Due to our regulations we can only accept applications from US citizens or lawful permanent residents within the US.